Talk to a real person
We are a small team and we answer our own emails. No ticket bots, no scripts.
We reply within one business day, usually sooner. If you are writing about an order, include your order number and it will be quicker.
What we can help with
Order status and tracking. Refunds and returns under our 90 day guarantee. Changing or cancelling a subscription. Questions about whether the product suits your situation.
What we cannot help with
We are not able to give medical advice or diagnose a skin condition. If your skin is infected, bleeding, spreading rapidly, or you are unsure what you are dealing with, please speak to a doctor or dermatologist first.
Shipping
Orders dispatch within 1 business day and arrive in 6 to 12 working days. We ship worldwide to most countries.
Hours
Monday to Friday, 9am to 5pm. Messages sent over the weekend are answered on Monday.