Refund policy

Refund Policy

We offer a 90-day money-back guarantee. You have 90 days from receiving your order to request a refund.

How the guarantee works

Our guarantee covers customers who used the product as directed for 90 days and saw no improvement. To process your claim we may ask for progress photos taken over that period, along with your receipt or proof of purchase.

To start a return, email us at support@oranskin.com.

Damaged, defective or incorrect items

Please check your order on arrival. If anything is damaged, defective or not what you ordered, contact us straight away and we'll put it right.

Exceptions

We cannot accept returns on gift cards.

European Union — 14 day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt for any reason, without giving a justification. Items must be returned unused and in their original packaging, with proof of purchase. This right applies in addition to our 90-day guarantee.

Refunds

We'll let you know once we've received and reviewed your claim, and whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few days more to post it.

If more than 15 business days have passed since your refund was approved and you haven't received it, email us at support@oranskin.com.